General Complaints Process

896-3321 [email protected]

The Town of Happy Valley-Goose Bay would like to remind the public that the Town has a General Complaints process that describes the process for

The Town of Happy Valley-Goose Bay would like to remind the public that the Town has a General Complaints process that describes the process for filing a complaint and allows the Town to respond most efficiently.

 

Furthermore, the Town of Happy Valley-Goose Bay does not consider Social Media platforms as an avenue for filing a complaint. Residents are encouraged to contact 896.3321 or visit the Town Hall between the hours of 9:00 am to 4:00 pm, Monday to Friday, if they wish to file an official complaint.

 

The Town of Happy Valley-Goose Bay supports social media use to provide information on and promote awareness of its programs and services. Social media sites may help provide additional public service; enhance the profile of the Town of Happy Valley-Goose Bay and its programs in the public domain; increase traffic to the “Town Website”; invite collaboration; obtain feedback or network. For more information on the Town of Happy Valley-Goose Bay, Social Media Policy (Policy #A0028) check out the Policies section found in A-Z Services of the Town of Happy Valley-Goose Bay website.

 

While the Town of Happy Valley-Goose Bay utilizes third-party Facebook Groups such as “Concerning Happy Valley-Goose Bay” to share important Town-related news and information, the Town is not a Moderator of such groups and is not responsible for opinions or views expressed on such sites.

General Complaints Process  896-3321

While the Town of Happy Valley-Goose Bay utilizes third-party Facebook Groups such as “Concerning Happy Valley-Goose Bay” to share important information to residents, it does not  Moderate such groups is not responsible for opinions views expressed on such sites.

 

The Town of Happy Valley-Goose Bay has various options available to residents for filing official complaints, allowing the Town to respond in the most efficient and timely manner. The Town of Happy Valley-Goose Bay does not consider Social Media posts on platforms such as Facebook, Facebook Messenger, Twitter, Instagram, etc., as an avenue for filing a complaint.

 

For General Complaints (Non-Enforcement Related):

Residents are encouraged to file official complaints in one of the following manners:

 

  • Telephone 896-3321: When calling to file a complaint, you must provide your contact information. The Town of Happy Valley-Goose Bay will not accept anonymous complaints. If calling outside of regular business hours, please leave a voicemail that includes your name, contact number, and the nature of your complaint.
  • To report after-hours Water & Sewer related issues, please contact 896-2212
  • Facsimile (Fax) 896-9454
  • In-Person: Visit the Town Hall between the hours of 9:00 am to 4:00 pm, Monday to Friday
  • Email: [email protected]
  • Town Website: Residents can submit complaints via the “Contact Us” section of the Town of Happy Valley-Goose Bay official website.

 

*The Town of Happy Valley-Goose Bay will not accept anonymous complaints or complaints via Social Media. For any of the above processes, you must provide the following information:

  • Name (First & Last)
  • Civic Address
  • Telephone Number
  • Email Address (if applicable)
  • Nature of your complaint

 

The Town of Happy Valley-Goose Bay values your privacy, for information related to the Town of Happy Valley-Goose Bay Privacy Policy click HERE

For Complaints of an Enforcement nature, please visit the Municipal Enforcement Department section of this website.