General Complaints Process

896-3321 [email protected]

General Complaints Process  896-3321 The Town of Happy Valley-Goose Bay has various options available to residents for filing official complaints which allow the Town to

General Complaints Process  896-3321

The Town of Happy Valley-Goose Bay has various options available to residents for filing official complaints which allow the Town to respond in the most efficient and timely manner. The Town of Happy Valley-Goose Bay does not and will not consider Social Media posts on platforms such as Facebook, Twitter, Instagram, etc. as an avenue for filing a complaint.

For General Complaints (Non-Enforcement Related):

To file an official complaint residents are encouraged to do so in one of the following manners:

  • Telephone 896-3321: When calling to file a complaint, you must provide your contact information. The Town of Happy Valley-Goose Bay will not accept anonymous complaints. If calling outside of normal business hours, please leave a voicemail that includes your name, contact number, and the nature of your complaint.
  • To report after-hours Water & Sewer related issues please contact 896-2212
  • Facsimile (Fax) 896-9454
  • In-Person: Visit the Town Hall between the hours of 9:00 am to 4:00 pm, Monday to Friday
  • Email: [email protected]
  • Town Website: Residents can submit complaints via the “Contact Us” section of the Town of Happy Valley-Goose Bay official website.
*The Town of Happy Valley-Goose Bay will not accept anonymous complaints or complaints via Social Media. For any of the above processes, you must provide the following information:
  • Name (First & Last)
  • Civic Address
  • Telephone Number
  • Email Address (if applicable)
  • Nature of your complaint

 

The Town of Happy Valley-Goose Bay values your privacy, for information related to the Town of Happy Valley-Goose Bay Privacy Policy click HERE

For Complaints of an Enforcement nature, please visit the Municipal Enforcement Department section of this website.